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Whats coming sooner than you think? The R word.
photo credit: Keoni Cabral What’s coming sooner than you think? Retirement. Don’t run away, 20 and 30-somethings. Even if you’re 22 and three years into your new business, these issues should be on...
View ArticleHow easy is your stuff?
Sure, it’s a bit of a setup. Yet it’s hard to fake a fifth grader. Is your stuff this easy to work with? The post How easy is your stuff? appeared first on Rescue Marketing.
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What to do if you aren’t ready
photo credit: josemanuelerre If you ask anyone who has kids how long you should wait before having kids, you’ll probably get an answer like: “You’re never really 100% ready, so if you want kids, just...
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Things a software vendor should never say
photo credit: Simone Lovati Are you damaging the relationship with your customers when you respond to their requests for help? If the staff receiving feedback reacts to bug reports and questions as if...
View ArticlePerfect is the enemy of done – or is it?
A couple of weeks ago, NASA celebrated the one year anniversary of Curiosity Rover landing on Mars. As someone who has been taking pictures since the ’60s, I still find it amazing that we can tell a...
View ArticleCustomer relationships – Do yours mature and adapt?
One of the things that separates people from most machines and systems is their ability to adapt their interactions as the relationship matures. A tough-as-nails 61 year old grandfather who supervises...
View ArticleYou aren’t the business owner you need to be
A while back, I had a conversation with the CEO of a $60 million software company that hit me pretty hard – and the lesson is one that all business owners need to keep in mind. This CEO was talking...
View ArticleAsk great questions
I’m always looking for better questions to ask. Good questions educate me about a situation or a mindset someone is in and help me understand where they’re coming from. Great questions can open the...
View ArticleCritical process testing: Both expensive and cheap.
How do you perform critical process testing? Critical processes are sensitive to any failure, not just the major ones we tend to worry about most. When your products get out into the real world, they...
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When customer service consumes a business
Recently a software business came to me looking for some help with sales emails. During the initial discussion, they hinted at being a bit overloaded on support. While explaining the big picture...
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